Compliance | Lotte Department Store

Compliance Hotline

Compliance Hotline

Dear LOTTE Department Store employees, executives and employees of our partner companies! Have you ever been asked to follow illegal business orders or participate in unfair trade practices? Please report to our Fair Trade Team.
The Fair Trade Team is a department that supports LOTTE Department Store’s compliance management and handles reports fairly and promptly.
We will ensure the confidentiality of the reporters’ personal information and protect them from any adverse consequences of the report.

The range of behaviors that can be reported

1. Unjustly Shifting Burden of Sales Promotional Expenses or Interior Design Costs

2. Unjust Reduction in Payment of Goods or Delayed Payment

3. Unjustly Altering Contractual Terms

4. Any Improper Coercion

5. A Inappropriate Solicitation

6. Providing illicit funds or goods

7. Forcing or Instructing to Perform a Task

8. Various Situations Involving a Conflict of Interest

Filing a report

Online

Please report any unfair business conduct to the Fair Trade Team.
Address

Fair Trade Team, 81,
Namdaemun-ro, Jung-gu,
Seoul, Republic of Korea
Phone

+82 02-2118-5283~5287
Fair Trade Team

Incident Reporting

Reporter’s Information

* Required items

Name

Phone

Email

Affiliation

Partner company

LOTTE Department Store overseas branch

Partner company’s employees

Etc

Information

If you would like to report anonymously, please fill out reporter’s information as follows.
[Example] Name : Anonymous / Phone : 010-1234-5678 / Email: abcd@efgh.com / Affiliation: Anonymous
When making an anonymous report, please specify the factual grounds in detail. If the details are not specific enough or the factual grounds are not clear, the investigation may not proceed.

Contents of report

* Required items

Title

Contents

Attachment

Select File

cancel

* Attachments can be uploaded up to 50MB.

* Only compressed files, documents, images, videos and recorded files can be uploaded.

Users consent for privacy protection

1. Purpose for collection and use of personal information

Identifying the reporter Investigating and resolving the reported case and notifying the outcome. Securing the credibility of the contents of the report and identifying the relevance of the reporter's case

2. Items of personal information collected

Name, contact information, email, reporter's affiliation (company classification, company name)

3. Retention and use period of personal information

In principle, your personal information is destroyed immediately after the purpose of collecting or providing it is achieved. However, if it is necessary to preserve it according to related laws, such as the Consumer Protection Act, it will be kept for a certain period of time.

4. You can refuse to provide personal information, but you cannot file a report if you do so.

* Please refer to the personal information processing policy on our website for more information.

* Please refer to the personal information processing policy on our website for more information.

Agree

Disagree

Information

The Reporter’s identity and details of reports are treated as strictly confidential to guarantee that they are not disclosed against the Reporter’s will.
The same applies to persons other than the Reporter who cooperate with the report by providing statements, materials or in other means.
In the event of a violation of such protection (e.g., leakage of information on the Reporter or implementing disadvantageous measures against the Reporter) the Company shall take necessary measures, including disciplinary actions.
The report processing period is from when the report is received to when its handling is completed, and it takes about three months on average.
The processing period may vary depending on the subject and scope of the investigation, but if the investigation exceeds the prescribed period above, we will inform you of the reasons and progress.
Progress can only be notified to Reporters who use their real names and anonymous Reporters who have provided a means to contact them.