Lotte Department Store

It is a government system to commend companies that have made outstanding achievements in quality management innovation activities, such as customer satisfaction and quality improvement.

It is a system to evaluate and certify whether all activities performed by a company are being operated and improved in a consumer-centered manner.

It is a representative customer satisfaction index that quantifies a company's quality competitiveness based on customer evaluations from the actual experience of product and service use.

It is a customer satisfaction index recognized as a leading future growth indicator with the longest history in Korea and public confidence.

It is a representative system that measures the quality level of the Korean service industry based on customer evaluations from the actual service experience.

It is a system in which industry and academia experts evaluate and select companies that achieved exceptional performance and standards in service quality innovation activities throughout their management.

It is a system that calculates the final brand competitiveness by indexing the awareness, image, and customer relationship of representative companies in each industry.

It is the first brand management model developed to measure brand competitiveness based on awareness and customer loyalty

It is a system to select premium brands for each industry based on indicators derived from current and future brand values perceived by customers.